04/13/22

Striving For Excellence: EPB&B Team Member Denice Nelson Recognized

At Elliott, Powell, Baden, and Baker we do not believe in “good enough.” When it comes to serving our customers we strive to go above and beyond to ensure an exceptional customer experience, which includes helping our customers get the right insurance coverage to meet their needs.  

We are fortunate to have a strong working partnership with many of our carriers.  This allows for open communication, an interchange of ideas, and open feedback on how improvements can be made to better serve our customers.  Recently, in an effort to advocate for one of our customers, Denice Nelson, Personal Lines Account Manager, identified an inconsistency and reached out to Safeco Insurance to see if they could help.

The response was immediate and a solution was implemented quickly thanks to the team effort at Safeco Insurance .

“At Safeco we have been on a journey of continuous improvement for a couple of years.  This commitment to improving is fostered through a growth mindset, and a willingness to entertain new ideas and embrace change.  We are fortunate at Safeco that in Oregon we also enjoy strong partnerships with our Independent Agents.  Recently we experienced an interaction with Denice Nelson of EPB&B that highlighted both our partnership together and this effort to improve.  Because of Denice, we discovered some gains in communication and efficiencies that will lead to a better customer experience.  We are so thankful for Denice and her willingness to share.  As a result, her customers at EPB&B will continue to get the care they are accustomed to and deserve.”-Craig Beeson, AVP and Region Director for Safeco

We are thankful to have such dedicated team members like Denice and strong partnerships with companies such as Safeco, which allows us to provide an unparalleled experience for our customers. 

” I have worked with Safeco for 35 years.  I take pride in my customer service and working at
EPB&B.  I look forward to many more years of growth and success.”-Denice Nelson, Personal Lines Account Manager