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11/03/22

An Exceptional Customer Experience Continues With Our New VP of First Impressions, Jesica Baca

Exceptional customer service at Elliott, Powell, Baden and Baker, Inc starts from the very first interaction. That is why we believe one of the most important positions at our agency starts at the front desk with our Vice President of First Impressions.

This position is used as an entryway into the insurance business, it is a program over time that has given those looking for a new career to see if insurance is a good fit for them and gives a  person insight into the different opportunities available to them within EPB&B  and the industry.  It is so successful that the past seven-team members who have held this position have moved on to other positions in the agency, including Arlene Sieler who has recently been promoted to a Commercial Lines Assistant only five months after her start at EPB&B. 

This week we are pleased to welcome our new Vice President of First Impressions, Jesica Baca.

What is your professional background?   I recently graduated from Gonzaga University where I studied Sociology with minors in Political Science and Leadership.

What interests you about beginning a career in insurance? I do not come from an insurance background, but what interested me about it was that it allows you to help others. That has always been an interest of mine, but I had never thought of insurance as a way to do it until now.

What made you choose EPB&B as the next stop for you on your career path? What stood out to me about EPB&B was how community focused it is. I could tell they care about the community they are a part of and look for ways to be engaged and give back. It seemed like a great place to grow.

Anything you would like to share that will help others get to know you a little bit better?I like to spend my free time going on hikes with my sisters, exploring new places to eat, and hanging out at home rewatching some of my favorite shows. 

Welcome to the team Jesica.

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